Competencies

WHAT HAEL KNOWS


  • PROJECT MANAGEMENT

    Successful project management not only relies on a standard set of tools but it also requires experience to handle the unexpected. With a decade of project management experience, Hael has successfully executed a range of efforts from large-scale enterprise system upgrades to complex data-driven, ecommerce websites. Employing a philosophy of “servant leadership,” Hael collaborates with team members to ensure quality project deliverables are implemented that exceed the customer’s expectations.

  • COMMUNICATION

    Effective communication is not simply a means of transferring information clearly and concisely but it must also account for the perspective and diversity of the intended audience as well as the channel by which it’s delivered. Whether it’s a status report to project stakeholders or a simple email, Hael meticulously creates each communication ensuring that the message is direct, succinct and focused.


  • PROCESS / WORKFLOW

    In order for a project to be successful it cannot only rely on the execution of its tasks but it must be built on a strong structural foundation. An effective workflow creates a mechanism for projects to be efficiently executed in order to ensure the success of future efforts. Hael develops effective workflows and processes that are implemented with careful consideration paid to their structure and the individuals involved.


  • USER INTERFACE / EXPERIENCE

    User Interface & User Experience design requires creating a unique balance between the aesthetic and functional dimensions of the digital world. Regardless if it’s a comprehensive wireframe or a simple sitemap, Hael executes this theory by delivering an end-product that achieves the project requirements, incorporates the end user’s perspective while providing a solid foundation for the next stage of development.


Capabilities

HOW HAEL DOES IT


Productivity

MS Office, MS Visio, MS SharePoint, Harvest, Basecamp

Development

HTML, CSS, XML, SQL, HIVE, Kentico CMS, WordPress

Design & UI / UX

Adobe Creative Suite, Axure, OmniGraffle

Project Planning

JIRA, Confluence, Trello, MS Project, FastTrack Schedule, CA PPM, Rational ClearQuest, Rally

About

FACTS ABOUT HAEL


What makes Hael distinctive is his breadth of experience in the design, software development and project management arena. Hael’s desire is to combine his expertise and knowledge to deliver the best solution for his clients and their users. Based in Brooklyn, he tweets about his digital passions including effective UI/UX issues, progressive web design and emerging technologies as well as his special interest in urban planning and mobile applications. Also, he loves coffee and Pringles (not necessarily at the same time).

picture of hael fisher

DEVOTED VEGAN

Hael has been vegan for 10 years, which has shaped his perspective on our world today. While Hael does enjoy tasty Thai takeout, he’s often in the kitchen creating a favorite comfort food dishes.

MUSIC FANATIC

Hael has had a love affair with music ever since he was a child. While being pretty much tone deaf, Hael has a deep passion for uncovering new artists and sharing these discoveries with his friends and coworkers.

COMPETITIVE BEARDER

Hael has one signature feature that doesn't go unnoticed, his beard. After winning his very first competition, Hael has gone on to be actively involved in the sport of competitive bearding.

BULLDOG LOVER

Hael has been a long time admirer of bulldogs. Currently the father of a 55 lb. English Bulldog, Hartley. Hael maintains a dogged determination to remain calm when encountering his stubborn disposition.

Experience

HAEL'S Résumé


2014 - Present

PROJECT MANAGER, OPERATIONS, SUPPORT & CLIENT ENGINEERING

HookLogic

New York, NY
  • Coordinate directly with clients and engineering team to execute ad-hoc product customizations, technical enhancements and backend system modifications
  • Provide continual feedback on essential product and UI enhancements concurrently managing their design, functionality and development
  • Direct a team of client support specialists; providing technical training, supervision and acting as a point of escalation for complex issues
  • Maintain a detailed library of project technical specifications, product documentation and KBAs through the use of team collaboration tools
  • Investigate and validate customer-initiated issues through in-depth analysis by creating custom SQL queries
  • Report, manage and track all issues, change requests and bugs utilizing industry-standard issue tracking tools

2013 - 2014

PROJECT MANAGER

Wasabi Rabbit

New York, NY
  • Recommended strategic technical direction and workflows for perspective projects including recommending appropriate solutions
  • Developed technical documentation including robust business requirements, detailed wireframes and sitemaps
  • Led a development team on the construction on various digital efforts (websites, ads and marketing campaigns) using ASP.NET, HTML, CSS, JS and various Content Management Systems
  • Stewarded all projects from initiation to implementation; including budgeting, scheduling, bug tracking and vendor management
  • Maintained all in-house technical infrastructure, hardware, equipment and software as well as prescribing and implementing workflow solutions

2011 - 2013

PROJECT MANAGER

Quotient Solutions

Austin, TX
  • Directed the development of a multi-faceted solution comprised of a custom ASP.NET CMS solution with multiple data point integrations, ecommerce functionality and a user portal
  • Designed a custom content management system with direct responsibility for the creation of the wireframes and technical documentation
  • Collaborated with the development and architecture teams to ensure an appropriate technical solution was developed that adhered to the customer’s requirements
  • Supervised an off-shore development team managing their work assignments, time tracking and conducting daily scrum sessions

2006 - 2011

PROJECT MANAGER II

The Regence Group

Portland, OR
  • Managed several highly visible, multi-million dollar enterprise wide efforts that impacted multiple business units
  • Directed execution activities utilizing standard SDLC methodologies and applying PMO’s development criteria
  • Led a cross-functional project team of 30 members comprised developers, testers, vendors and business analysts
  • Facilitated bi-weekly status meetings with project sponsors, Directors, Vice Presidents and CIO

2005 - 2006

PRINT PRODUCTION ANALYST / PROJECT MANAGER

Coe Truman Technologies

Chicago, IL
  • Provided technical sales support, conducted analysis and developed workflow solutions
  • Deployed new customer software implementations including data extractions/migrations
  • Onboarded new clients; set-up accounts, trained users and provided daily operational support
  • Developed specifications for system enhancements with correlating user documentation

2002 - 2005

PROJECT MANAGER / PRODUCTION SUPERVISOR

Agility Multichannel

Chicago, IL
  • Maintained complex print production schedules for multiple clients ensuring timely delivery
  • Collaborated with clients to outline business requirements and recommend workflow solutions
  • Supervised and directed a team of 20 designers, QA personnel and copywriters
  • Directed all phases of print production including the migration of work to an off-shore production team

Affilations

HOW HAEL CONTRIBUTES


HARLEM & THE HEIGHTS HISTORICAL SOCIETY

Board Member

The H&HHS has a mission to research and record the history of Upper Manhattan as well as promote unique neighborhoods of Harlem and Washington Heights.

GOTHAM CITY BEARD ALLIANCE

Vice President

The GCBA aims to promote tolerance and acceptance of all facial hair. The GCBA desires to help our local community, through donations from events planned by GCBA or volunteering at non-facial hair related events.

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